19 September 2018Operational Update : Fergusson Terminal Operations Update
We are being asked by Customers - Lines, Carriers and Cargo Owners when can we expect to be back to normal operations? Regrettably there is no single answer for this as it depends upon so many factors, a number beyond our control.
There are a number of reasons for the situation we find ourselves:
We do appreciate that this offers very little comfort to the wider supply chain and our customers. We are continuing to evaluate ways in which we can relieve the pressures and help with increased flow of containers out of the Terminal yard but there are limited opportunities. We have explored more use of rail and have seen some increase to services but for every container we have to move to/from the rail grid is upwards of 2-3 moves for a straddle which are better served handling containers direct to/from truck.
The road community has been doing a phenomenal job trying to manage the various priorities and demands of importers and exporters requirements whilst also fitting in with our own limitations. Unfortunately we have to maintain a limit to the VBS slots and continue to manage bookings manually against priorities – specific export vessel cut offs, laden import active reefer and hazardous containers and then any other imports where we can provide additional slots based on labour resourcing each shift.
We are sorry but unfortunately there is no quick fix to this situation and realistically we would expect to be in this mode of operation for the remainder of the import peak period.
We will continue to provide these updates which we hope are at least keeping you informed however we do appreciate offer little solutions for the short term.
Craig SainGeneral Manager Commercial Relationships
Operational update follows:Today we would like to update you as follows -
Please continue to monitor Ports of Auckland website for changes in the vessel schedules.
VBS bookings continue to be managed based on the operational capacity throughout the day and night. Our Gate Ops team will continue to work with the trucking companies and manage priority bookings based on the vessel schedule. We ask that Carriers provide container numbers for the bookings required when sending requests through to the Driver Assist Team.
Imports:Trucking Companies will receive priority bookings for Hazardous and Reefer import containers. Please note that there will be no extra free time for DG containers and reefer containers – including power charges. Demurrage for all other units has been extended for the meantime.
Exports:For the next 24 hours priority will be given only to Export containers for:
We request rail users refrain from sending Export Containers that are not for the above mentioned vessels. Containers that are booked to load later vessels will not be unloaded from the train and will be returned.
Due to the space restrictions in the yard we will manage receival of Empty export containers directly with the Shipping Lines. The On Dock Link facility remains open for de-hire of Empties.
We will update you again on Thursday afternoon.
For more information please contact:
Customer Service P: +64 9 348 5100 Ext.1 Email us here
For VBS queries, please contact: Drivers Assist P: +64 9 348 5100 Ext.2 Email: firstname.lastname@example.org
Thursday, 20 September 2018
Posted: 4 weeks 1.1 days ago
Tags: Port-of-Auckland, ISF, ESF
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